1. Purpose
These general terms and conditions define the rights and obligations of the parties in the context of the remote reservation of services offered by our establishment, the contact details of which are specified in this reservation confirmation document. They govern all the steps necessary for the reservation and follow-up of the reservation between the contracting parties. The customer acknowledges having read and accepted these general terms and conditions of sale and the conditions of sale of the reserved rate accessible on our reservation platform. These general terms and conditions of sale apply to all reservations concluded online, via our reservation platform.
2. Reservation
The customer chooses the services presented on our booking platform. They acknowledge having read the nature, destination, and booking terms of the services available on our booking platform and having requested and obtained the necessary and/or additional information to make their booking with full knowledge of the facts. The customer is solely responsible for their choice of services and their suitability for their needs, such that we cannot be held liable in this regard. The booking is deemed accepted by the customer at the end of the booking process.
3. Booking process
Reservations made by the customer are made using the electronic reservation form available online on our reservation platform. The reservation is deemed to be made upon payment of a 50% deposit and receipt of the reservation form. The customer undertakes, prior to any reservation, to complete the information requested on the voucher or reservation request. The customer attests to the truthfulness and accuracy of the information provided. After the final choice of services to be reserved, the reservation procedure includes in particular the entry of the bank card in the event of a request for a guarantee or prepayment, the consultation and acceptance of the general conditions of sale and the conditions of sale of the reserved rate before validating the reservation and, finally, the validation of the reservation by the customer.
4. Acknowledgment of receipt of reservation
Our booking platform acknowledges receipt of the customer's booking by sending an email without delay. In the case of online booking, the acknowledgment of receipt of the booking by email summarizes the contract offer, the services reserved, the prices, the conditions of sale relating to the selected rate, accepted by the customer, the date of the booking made, information relating to after-sales service, as well as the address of the seller's establishment to which the customer can submit complaints.
5. Cancellation or modification by the customer
The customer is reminded, in accordance with Article L. 221-28 of the French Consumer Code, that he or she does not have the right of withdrawal provided for in Article L221-18 of the French Consumer Code. The conditions of sale of the reserved rate specify the terms of cancellation and/or modification of the reservation. Reservations with prepayment cannot be subject to any modification and/or cancellation. The amounts paid in advance, which are deposits, will not be refunded if the cancellation is due to the customer.
In this case, it is mentioned in the conditions of sale of the rate. When the conditions of sale of the reserved rate allow it, the cancellation of the reservation can be made directly with the establishment, whose telephone contact details are specified on the confirmation of the reservation sent by email.
The deposit remains with the owner. The owner may request the balance of the stay if the cancellation occurs less than 30 days before the scheduled arrival date.
If the tenant does not show up within 24 hours of the arrival date indicated on the contract, this contract becomes null and void and the owner may dispose of the accommodation. The deposit also remains with the owner, who will request payment of the balance of the rental.
All reservations are personal and cannot under any circumstances be transferred to a third party, whether natural or legal persons, whether free of charge or for a fee, except with the written consent of the owner.
Any breach of this last paragraph would be likely to result in the immediate termination of the rental at the tenant's expense, with the rental income remaining permanently acquired by the owner.
If the stay is shortened, the rental price remains with the owner. No refunds will be issued.
6. Cancellation or modification by the owner
In the event of cancellation of all or part of a reservation, the owner must inform the customer by any means, offer to postpone the activity or guarantee a refund without penalty of the sums paid.
7. Consumption of the service
In accordance with regulations in force in certain countries, the customer may be asked to complete a police form upon arrival. To do this, the customer will be asked to present an identity document in order to verify whether or not they must complete the police form. Any behavior contrary to good morals and public order will lead the establishment to ask the customer to leave the establishment without any compensation and/or without any refund if payment has already been made. For establishments with Internal Regulations, the customer accepts and agrees to comply with said regulations. In the event of non-compliance by the customer with one of the provisions of the Internal Regulations, the establishment will be obliged to ask the customer to leave the establishment without any compensation and/or without any reimbursement if payment has already been made.
The tenant signing this contract concluded for a fixed period may not under any circumstances claim any right to remain on the premises at the end of the stay.
The inventory of the premises, the condition of the furniture and the proper functioning of the equipment will be noted by the Lessee who, if he notices any anomalies, malfunctions or deterioration, must report it to the lessor within 24 hours of entering the premises. Failing this, the rental will be deemed to have been found by the Lessee in good condition. It is forbidden to move the furniture.
The tenant may not, under any pretext, change the nature, purpose or distribution of the premises. He will bear the rental risks and will compensate at their estimated value any losses, breakages and damages occurring during the term of the contract. The tenant must ensure the peaceful nature of the rental and use it in accordance with the intended purpose of the premises.
Any repairs to be carried out during the rental period not resulting from a construction defect or normal wear and tear, all unblocking of sinks, showers, toilets, washbasins, broken switches, doorbells, windows, etc., are the responsibility of the tenant.
The provision of bed linen and towels is additional.
The end-of-stay cleaning option in addition to the rental price is €50. This cleaning option does not exempt tenants from leaving the premises, both inside and out, in a proper condition: trash and glasses emptied into the containers reserved for this purpose in the center of the hamlet, dishes clean and put away, refrigerators emptied, beds unmade, no cigarette butts in the garden. The owner reserves the right to charge for additional cleaning in the event of non-compliance with these rules. It is reminded that the houses are non-smoking.
The possible presence of pets (dogs or cats) is permitted with the owner's prior agreement, up to a maximum of 2 animals per stay and with an additional charge. The premises (interior and exterior) must be respected. Animals are not allowed to climb on the furniture and excrement must be picked up by the tenant.
In the event that consumption is determined to be excessive or disproportionate, based on the meter readings noted by the lessor upon the tenant's arrival and departure, invoices will be established at the official rates of the water company and EDF.
8. Insurance
The tenant is responsible for all damages caused by him. He is required to be insured. by a standard holiday insurance contract for these different risks.
9. Liability
The photographs presented on our reservation platform are not contractual. Although every effort is made to ensure that the photographs, graphic representations and texts reproduced to illustrate the establishments presented give as accurate an overview as possible of the services offered, variations may occur between the time of booking and the day of consumption of the service.
The establishment cannot be held responsible for the non-execution or poor execution of the reservation in the event of force majeure, due to a third party, due to the customer, in particular the unavailability of the internet network, inability to access the website, external intrusion, computer viruses or in the event of prepayment not authorized by the cardholder's bank. Any reservation or payment that is irregular, inoperative, incomplete or fraudulent for a reason attributable to the customer will result in the cancellation of the order at the customer's expense, without prejudice to any civil or criminal action against the latter.
10. Complaints
Complaints relating to the non-performance or poor performance of the reserved services must, under penalty of foreclosure, be brought to our attention in writing within fourteen days after the date of departure from the establishment.
11. Prices
Prices for booking services are indicated before and at the time of booking. Prices are confirmed to the customer in the amount inclusive of VAT, in the establishment's commercial currency, and are only valid for the duration indicated on the booking platform. If the debit at the establishment is made in a currency other than that confirmed on the booking, the exchange fees are the responsibility of the customer. All bookings, regardless of their origin, are payable in the establishment's local currency, unless otherwise indicated on site. Unless otherwise stated on the booking platform, additional services are not included in the price.Taxes (local taxes, tourist taxes, etc.) where applicable, shown on the rates page, are to be paid directly to the establishment on site. Prices include the VAT applicable on the day of the order and any change in the applicable VAT rate will be automatically reflected in the prices indicated on the invoice date. Any modification or introduction of new legal or regulatory taxes imposed by the competent authorities will be automatically reflected in the prices indicated on the invoice date.
12. Payment
The customer provides their bank details as a guarantee of the reservation, except for special conditions or rates, by credit or private bank card (Visa, Mastercard, American Express, Diners Club, etc., depending on the possibilities offered by the establishment's reservation platform) by indicating directly, in the area provided for this purpose (secure entry by SSL encryption), the card number, without spaces between the numbers, as well as its expiry date (it is specified that the bank card used must be valid at the time of consumption of the service) and the visual cryptogram. A prepayment, called a deposit, of 50% is to be paid by bank card upon reservation and the balance by bank transfer no later than 30 days before arrival. In the event of a no-show (reservation not canceled - customer not present) of a reservation guaranteed by bank card, the establishment will debit the customer, as a lump sum, the amount indicated in its general terms and conditions of sale. The establishment has chosen elloha.com/stripe.com to secure online payments by credit card. The validity of the customer's payment card is verified by stripe.com. A payment card may be declined for several reasons: stolen card, blocked card, limit reached, input error, etc. In the event of a problem, the customer must contact their bank on the one hand, and the establishment on the other hand, to confirm their reservation and payment method. In the case of a rate subject to online prepayment, the amount paid in advance, which is the deposit, is debited at the time of reservation. Some establishments can generate invoices/notes electronically.
13. Respect for privacy
The customer is informed, on each of the personal data collection forms, whether the responses are mandatory or optional by the presence of an asterisk. The information processed is intended for the establishment, elloha.com, its entities, its partners, its service providers (and in particular online payment providers). The customer authorizes elloha.com to communicate their personal data to third parties on the condition that such communication is compatible with the performance of the operations incumbent on elloha.com under these general conditions and in connection with the Customer Charter for the protection of personal data. In particular, when paying online, the customer's bank details must be transmitted by the payment provider stripe.com to the establishment's bank, for the execution of the reservation contract. The customer is informed that this transfer of data may therefore take place in foreign countries that do not have adequate personal data protection within the meaning of the Data Protection Act. However, the customer consents to this transfer, which is necessary for the execution of their reservation. Constellation SAS / Stripe.com, in their professional capacity, have undertaken to the establishment to take all security measures and respect the confidentiality of data for said data transfers.
14. Evidence Agreement
Entering the required banking information, as well as accepting these general terms and conditions and the booking voucher or request, constitutes an electronic signature which has, between the parties, the same value as a handwritten signature. The computerized records stored in the elloha.com computer systems will be kept under reasonable security conditions and considered as proof of communications, orders, and payments between the parties. The customer is informed that their IP address is recorded at the time of booking.
15. Force majeure
Force majeure means any event external to the parties that is both unforeseeable and insurmountable and prevents either the client or the establishment from fulfilling all or part of the obligations set out in the contract. Cases of force majeure or fortuitous events are considered to be those usually recognized by the case law of the French Courts and Tribunals. Neither party may be held liable to the other party in the event of non-performance of its obligations resulting from an event of force majeure. It is expressly agreed that force majeure suspends, for the parties, the performance of their reciprocal obligations and that each party bears the cost of the resulting costs.
16. Dispute Resolution
These General Terms and Conditions of Sale are governed by the law of the country of establishment without prejudice to any mandatory protective provisions that may be applicable in the country of residence of consumers.
17. Entirety
These General Terms and Conditions of Sale, the terms and conditions of sale for the rate booked by the customer, and the reservation voucher or request express the entirety of the parties' obligations. No general or specific conditions communicated by the customer may be incorporated into these general conditions. The documents forming the contractual commitments between the parties are, in descending order of priority, the reservation voucher or request (including the specific conditions of the rate booked) and these general conditions. In the event of a contradiction between the reservation voucher and the general conditions, the provisions appearing on the reservation voucher will be the only ones applicable for the obligation in question. These general conditions of sale may be modified and/or supplemented by the establishment at any time. In this case, the establishment will post the new version of the general terms and conditions of sale online. As soon as it is posted online, the new version of the general terms and conditions of sale will automatically apply to future customers.